Privacy Policy

Lucent Life Media

Effective Date: May 8, 2025

Lucent Life Media (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with us through mobile, email, or SMS communications.

1. Information We Collect

We may collect personal information in the following ways:

Directly from you when you sign up for an account, make a purchase, subscribe to emails or SMS marketing, or fill out a contact form.
Automatically through the use of cookies, pixels, tags, and other tracking technologies that help us analyze website behavior and improve your experience.

This includes, but is not limited to:

Name, email address, mailing address, phone number
Billing and shipping information
IP address, browser type, operating system
Device type and location data (if permission is granted)

2. SMS and Mobile Marketing Program

When you opt-in to receive text messages from Lucent Life Media, we collect your mobile phone number to send you marketing messages, order updates, cart reminders, and other SMS communications.

How We Use SMS Data:

To send transactional and promotional text messages
To provide customer service via SMS
To remind you about items left in your cart

How SMS Data Is Collected:

Lucent Life Media’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

We may use tools and plugins that trigger SMS based on user behavior, such as browsing history or cart abandonment.

Important: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt-out at any time by replying STOP to any message. Message and data rates may apply.

3. How We Use Your Information

We may use your personal data to:

Process transactions and fulfill orders
Communicate with you about your account or purchases
Send you promotional emails, newsletters, and SMS (if you opt-in)
Improve our website, services, and customer experience
Analyze website performance and customer behavior

4. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our website, conduct business, or serve you—provided those parties agree to keep this information confidential.

If you have opted into SMS communications:

Note: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your experience on our website. These cookies may be used to:

Remember your preferences and settings
Keep items in your shopping cart
Analyze website traffic and behavior
Determine when to send cart reminders via SMS or email

You can control cookie settings through your browser or device preferences.

6. Location-Based Services

If you enable location services on your device or allow us to collect location data through your browser, we may collect your geographic location. This data may be used to:

Personalize content and offers based on your location
Provide localized services or promotions

You can disable location tracking at any time through your device or browser settings.

7. Data Security

We use industry-standard security measures to protect your personal data. However, no method of transmission over the Internet is completely secure. You use our services at your own risk.

8. Your Rights

You have the right to:

Access the information we hold about you
Request corrections or deletions
Opt-out of email and SMS communications at any time

To make a request, contact us at contact@lucentlifemedia.com.

9. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have any questions or concerns about this policy or our data practices, please contact:

Lucent Life Media
Email: contact@lucentlifemedia.com
Website: https://lucentlifemedia.com